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Warranty

Warranty
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Warranty

IF warranties each steel frame against defects in craftsmanship for the lifetime of the original owner, and the materials for a period of five (5) years. The warranty for our titanium frames is for the life of the original owner. Forks and other components sold by IF, but manufactured by others, are covered by their manufacturers.

Should problems occur in the course of normal use due to defects in materials or workmanship, we will repair or replace the frame through your Authorized Dealer. Normal use does not include damage incurred by trials riding, stunt riding, ramp riding, acrobatics, or training for these activities. The IF warranty does not cover the labor of component removal and/or replacement or normal wear such as minor dents and scratches. The IF warranty does not cover damage incurred because of improper maintenance or abuse.

Whether or not the frame is covered under warranty, IF will do all that we can to keep you riding. We encourage all IF riders to work through their Authorized Dealer. If there is damage, we will work with the Dealer to get you riding again as quickly as possible.

IF reserves the right to repair or replace the frame at our discretion. If the decision is made to replace the frame or if the needed repairs require us to repaint the frame, the customer may elect to change colors to any of the then current stock colors at no charge as long as the paint job selected is equal in value to the original. Paint jobs which are more expensive than the original may be ordered for an appropriate up-charge.

The paint job on an actively ridden frame has an estimated useful life of 5 years. If a frame subject to warranty repair shows evidence of wear consistent with this estimate, we will charge a pro rata amount for the new paint job. For example, a 3-year old Deluxe becomes eligible for a warranty repair due to a failed water bottle brazeon. The paint job shows wear consistent with 3 years of active use. The customer will be charged nothing for the repair, but will be charged 60% of the cost of a new paint job. If the same bike required the same repair, but was maintained in as new condition, IF will cover the full cost of the repaint.

Take your damaged IF frame to your Authorized Dealer. The Dealer will:

  1. Verify that you are the original owner of the frame (proof of purchase may be required by either the Dealer of by IF)
  2. Examine the frame to determine whether the circumstances of the damage justify a warranty claim
  3. Call IF and obtain a Return Authorization Number

All of the employee owners of IF thank you for your support.

 

 

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